Mobile Amenity Access

Watch how to use the mobile amenity app!

Heartland residents must complete the appropriate waivers below
(General Waiver and/or Minor Waiver) to obtain amenity access credentials.

Homeowners leasing their property must complete this form to grant their tenants access to Heartland amenities.	If you have received your credential but have experienced an issue (expired/missing link, credential stopped working, new phone, updated lease, etc) complete this form:

Frequently Asked Questions:

Which Waiver Should I Complete?
- Homeowners should complete the General Waiver and Release
  - Each adult in the household must complete their own waiver in order to receive a credential.
- Tenants (renting in Heartland) should complete the General Waiver and Release, and the Homeowner/Landlord must submit the Amenity Access & Authorization Form.
  - Each adult in the household must complete their own waiver in order to receive a credential.
  - Only one Amenity Access & Authorization Form needs to be completed per household, but each adult resident must be listed on the authorization form in order to receive access.
- Household Occupants (not listed on ownership or lease documents) should complete the General Waiver and Release.
- Minors (ages 14-17) (for access to pools/fitness center without an adult) should complete the Minor Waiver & Release.
  - Completed by a parent or guardian!
  - Minors must have mobile access credentials and a Heartland Photo ID Card for entry.
  - Once a minor turns 18 they will be required to complete a General Waiver & Release in order to continue their access.
How will I receive my credential?
- Once approved, you will receive an email from Sentry Security Solutions with the next steps to set up your mobile credential. Be sure to check your junk or spam folder so you don't miss the email. The link will expire in 48 hours.

How long should I expect to wait to get my credential email?
- Waivers will be reviewed within 24 - 48 hours of submission on weekdays, and the next business day for any forms submitted over the weekend
If I already have my mobile credential do I need to submit a new waiver?
- Nope! If you have your credential set up there is no need to submit a new waiver! If you have an issue with your credential you can submit the Mobile Amenity Reactivation Form and someone from the management team will be happy to help you get the issue resolved.

What if I have an overdue balance on my account?
- To enjoy access to Heartland amenities, homeowner accounts must be in good standing. To learn more about assessments and how to pay, please visit the Assessments page.

Can I share my credential with family members or other people that live in my house?
- No, credentials are unique to each user and device, meaning they cannot be shared with other residents or friends. Anyone 18+ living in the house is responsible for submitting their own waiver to receive access to amenities. Youth 14-17 must have the proper waiver submitted by their parent/guardian and must have a youth ID.

I got a new phone/I never received a link/my link says it's expired/my lease expired and we renewed/my access was paused because of a past due balance and we have paid/I had access and it is no longer working. Should I submit another waiver?
- No, a new waiver should only be completed if someone from the management team asks you to submit a waiver again. For any issues once you have already submitted a waiver you'll need to complete the Mobile Amenity Reactivation Form.

There are two types of cards available:

Adult Cards (18+):

Access to both pools and the fitness center - Up to four guests are allowed at the pool per Heartland address per day. *Property owners must present a valid government photo ID.

Youth Cards (Ages 14-17):

Access to the fitness center from 9 AM - 9 PM.
No guests are permitted at the pool with a youth card.
Must provide Heartland Youth ID Photo ID along with mobile access credentials for amenity access.

If you have any questions regarding mobile amenity access, feel free to contact us at the Association office and we will be happy to help!