Mobile Amenity Access
Watch how to use the mobile amenity app!
Heartland residents must complete the appropriate waivers below
(General Waiver and/or Minor Waiver) to obtain amenity access credentials.
(General Waiver and/or Minor Waiver) to obtain amenity access credentials.
Homeowners leasing their property must complete this
form to grant their tenants access to Heartland amenities.
form to grant their tenants access to Heartland amenities.
What You Need to Know:
- Mobile Amenity Access Forms Live! The waiver forms for mobile amenity access in Heartland are now available! Please complete the necessary forms below if needed.
- Which Waiver Should I Complete?
- Homeowners should complete the General Waiver and Release
- Each adult in the household must complete their own waiver in order to receive a credential.
- Tenants (renting in Heartland) should complete the General Waiver and Release, and the Homeowner/Landlord must submit the Amenity Access & Authorization Form.
- Each adult in the household must complete their own waiver in order to receive a credential.
- Only one Amenity Access & Authorization Form needs to be completed per household, but each adult resident must be listed on the authorization form in order to receive access.
- Household Occupants (not listed on ownership or lease documents) should complete the General Waiver and Release.
- Minors (ages 14-17) (for access to pools/fitness center without an adult) should complete the Minor Waiver & Release.
- Completed by a parent or guardian!
- Minors must have mobile access credentials and a Heartland Photo ID Card for entry.
- Once a minor turns 18 they will be required to complete a General Waiver & Release in order to continue their access.
- Homeowners should complete the General Waiver and Release
- As a friendly reminder, to enjoy access to Heartland amenities, homeowner accounts must be in good standing. To learn more about assessments and how to pay, please visit the Assessments page.
- For minors aged 14-17, a waiver must be submitted by the parent or guardian if you would like your teen to have their mobile access pass. Additionally, the Heartland Youth Photo ID card will still be required for youth ages 14-17 to enter the pool or fitness center without an adult.
- Individuals who submitted their waiver will receive an email from Sentry Security Solutions with instructions to install the app and access Heartland’s mobile credentials. Please note that invitations are unique to each user and device, meaning they cannot be shared with other residents.
- Waivers will be reviewed within 24 - 48 hours of submission on weekdays, and the next business day for any forms submitted over the weekend
- Credentials will be sent by email from Sentry Security Solutions. Please check your spam/junk folder.
- Invitation links will expire in 48 hours! If your link has expired, please complete the Mobile Amenity Reactivation Form.
There are two types of cards available:
Adult Cards (18+):
- Access to both pools and the fitness center - Up to four guests are allowed at the pool per Heartland address per day. *Property owners must present a valid government photo ID.
Youth Cards (Ages 14-17):
- Access to the fitness center from 9 AM - 9 PM.
- No guests are permitted at the pool with a youth card.
- Must provide Heartland Youth ID Photo ID along with mobile access credentials for amenity access.
Please contact us if you have any questions. We appreciate your patience and cooperation as we transition to this upgraded system.