Pools
**The 2026 Heartland pool season will kick off on Saturday, May 23rd!**
We are excited to provide a fun pool season at Heartland’s two pool facilities for the 2026 season, ensuring a smooth and enjoyable swimming experience for all.
To access the pool areas, residents must complete the pool waivers on the Mobile Amenity Access page. If your waiver has already been completed and you have your mobile amenity access set up you DO NOT need to complete a new waiver!
Additionally, your Association account must be in good standing to access the pools and the fitness center. The Association has two pool locations, the Heartland Park Pool and the Oasis Pool.
If you are having any issues with your mobile access, complete the Credential Reactivation Form and the management team will be happy to help you address the issue!
Mobile Amenity Access and Waivers
- Homeowners Should Complete the General Waiver and Release.
- Tenants (renting in Heartland) Should Complete the General Waiver and Release, and the Homeowner/Landlord must submit the Amenity Access & Authorization Form.
- Household Occupants (not listed on ownership or lease documents) Should Complete the General Waiver and Release.
Guest Policy & Registration
Yes! You can invite your guests to enjoy the pool with you during pool season, but make sure to register them first. Here is what you need to know:
- Responsibility: Homeowners are responsible for their guests' actions.
- Accompaniment: Homeowners must remain with their guests at all times. If you leave the pool area, your guests must leave with you. Guests are not to be left unattended.
- Compliance: Amenity access may be revoked if a guest does not follow the Heartland amenity rules (posted at the pools) or if a homeowner leaves their guests unattended.
- Residents 18 and older may bring up to four guests per household per day. Guests must be registered in advance, and residents must remain with them at all times. Guests can be registered on-site by scanning the QR code at the gate. A confirmation must be shown to the attendant for pool access.
Pool Rules
- Crandall Police Department/Security is authorized to remove any persons from the pool area for reasons deemed appropriate by the officer(s).
- Severe Weather: Pool management has the authority to shut down the pool for inclement weather during lightning and thunderstorms.
- Drains: If the drains are not visible, the pool will be shut down until they are visible.
- Must have mobile credentials to access the pools.
- Residents aged 14-17
- Must have a Heartland Community Association-issued Photo ID and valid mobile credentials.
- They must relinquish their Heartland photo ID badge to the gate monitor to enter the facility.
- Residents between the ages of 14-17 are not permitted to bring guests into the pool at any time.
- Photo ID badges will be returned to the resident(s) when leaving the facility.
- Photo ID badges will not be returned to anyone who is asked to leave and/or removed from the facilities.
- Residents aged 18 and over
- Must be present with guests and are liable for guests’ actions.
- May be asked by staff to provide a photo ID to verify their age.
- Violation of pool rules may result in fines and/or privileges revoked.
- Residents under the age of 14
- Are not permitted in the pool without an adult 18 years or older.
- There must be one adult over 18 for every two children you bring to the pool if the children are under the age of six.
- The parent or person who brought the children to the pool must supervise the children at all times.
- The Oasis pool has lifeguards, however, parents and guardians are responsible for the supervision of their children at all times. If the lifeguards have to leave the slides for any reason, the slides will be closed.
- The pools are available to Heartland residents ONLY and their guests.
- Residents are limited to FOUR guests per household per day and must sign in and provide the required information to the pool monitor to gain access to the facility. Guests may be asked to provide photo identification to verify information. Register Guests here.
- Children must be supervised at all times.
- All incontinent persons and children 3 and under are required to wear approved swim diapers.
- Swim Attire:
- Must be worn in the pool.
- No changing clothing, swimwear, or diapers in the open at the pool facility.
- No cut-off jeans or pants, no denim or other shorts.
- Brazil/French-cut, thong style, and/or revealing swimwear is prohibited.
- Male swimsuits are to cover the undergarments in their entirety.
- Shirts may be worn in the pool provided that a swimsuit is worn under the shirt.
- Shirts must be made of a light color, free from heavy dyes that may run when exposed to pool water.
- Any individual not abiding by these clothing requirements will be asked to leave the pool.
- No glass or clear plastic containers are allowed in this facility at any time.
- No alcohol may be consumed while using these facilities.
- No eating or drinking while in the pool water.
- Please dispose of trash in appropriate receptacles.
- No smoking inside the pool area, which includes cigars, cigarettes, vaping, and e-cigarettes etc.
- No abusive language, loud music, or excessive noise.
- Keep off the landscape beds.
- Flotation Devices:
- No Rafts or flotation devices
- Pool noodles are okay.
- Arm Floaties (water wings) are okay.
- Coast Guard-approved life vests are okay.
- Life jackets/vests are permitted at all times.
- Water toys designed for use in the water are permitted, such as kickboards, beach balls, noodles, and water balls.
- Sports balls such as footballs, soccer balls, and tennis balls will not be allowed in the pool area.
- No mobile vehicles such as bikes, skateboards, or scooters are allowed in the pool area.
- No animals except service animals will be allowed in the pool area.
- For safety and to avoid injuries, no jumping or playing on tables and stools in the activity pool. Running, diving, roughhousing, and chicken fights are not permitted.
- Any person having a skin disease, open sores, inflamed eyes, nasal, ear infections, or any other communicable disease is not allowed to use the pool.
- Heartland Community Association, Inc. assumes no responsibility for any personal injury to anyone resulting from the use of the pool, slides, or facilities.
- Heartland Community Association, Inc. assumes no responsibility for the loss, theft, or damage to personal property or items left in the pool area. The Lost and Found will be emptied at the end of the week.
Pool & Water Slide Hours
**Heartland pool season begins on Saturday, May 23rd!**
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Heartland Park Pool
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The Oasis Pool
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Water Slides (At the Oasis)
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*The Heartland Parkway pools, the Oasis pools, and the Water slides will be open on Memorial Day, 4th of July, and Labor Day.
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Water Slide Rules
- Slides are open ONLY when lifeguards are on duty – closed at all other times. Swimmers must be 48” tall to ride the slides.
- Riders must be in good physical condition and free from any physical limitations to participate. Pregnant women, persons with, or having a history of heart, back, neck, or joint problems should not ride.
- Obey lifeguards at all times.
- Do not enter the ride until the lifeguard tells you to do so. Start down the launch ramp only when the lifeguard signals you. (Sit down facing forward, feet first, then lie on your back with your arms crossed on your chest and legs crossed at ankles).
- No standing, horseplaying, kneeling, spinning, or aggressive stunts.
- Do not run up or down the slide stairs.
- ONE PERSON down the slide at a time.
- Parents may not catch children at the end of the slides.
- No free swimming in the slide pool.
- No mats, lifejackets, or floats allowed on the water slides.
Youth ID Badge Request
Before completing this form, please review these guidelines to ensure your photo meets the criteria. Any photos submitted that do not meet the requirements will not be accepted. This form will become available closer to pool season in May.
- No guests are permitted at the pool with a Youth member
- Must provide Heartland Youth ID Photo ID along with mobile access credentials for amenity access.
Photo ID Badge Guidelines
- No selfies
- No group photos
- No photo collages
- Clear, high-quality photo of the individual
- Smile! You'll have your ID Badge in no time
- Physical photos and scanned IDs will not be accepted
- Hands and fingers should not cover the person's face
- No face coverings such as sunglasses, masks, costumes, etc.
- The photo must be current (taken within the last 30-60 days)
- Only the individual who needs the photo ID badge should be photographed
Heartland Pool Photos by Heartland Community Association